Contact PetAir

Phone & Fax

Tel +49 (0) 69-694750
Fax +49 (0) 69-713745915

Opening Hours

Monday to Friday 6am – 5pm


PetAir GmbH
Cargo City Nord – Gate 26
Building 458c
D - 60549 Frankfurt / Main Flughafen

Best possible animal transport
With the right crate!

Important: a proper crate

The service Best possible animal transport

If you want your animal to arrive safely and as relaxed as possible at its destination, you should make sure to choose a proper crate.

International regulations as well as health status and medical certificates must be observed and available when needed. The right size of the crate is also crucial, given the long journey ahead. The animal should be safe in the crate and have enough space - but what does that mean?

As a rule of thumb, the crate should be high enough for the animal to be able to stand up properly. The animal must be able to stand since it will not remain in the crate during the entire journey.

In order to ensure safe, species-appropriate transport of animals, IATA (umbrella organizations of airlines) has created a comprehensive, internationally applicable set of rules. Each airline must comply with the regulations listed, which act as a minimum requirement for the animal transportation by air. These regulations stipulate, for example, that the crates must have a smooth floor and an equally smooth crate ceiling. Attention must be paid to sharp-edged corners, as the animal may injure itself. In addition, the ceiling of the crate must not have a grid, but must be completely closed instead. There must be enough air and viewing windows on the sides of the crate. But be careful: the viewing windows should be made of grids to avoid injuries. In addition, the bottom and the lid of the crate must be screwed together and cannot be held by clips, buckles or similar. The door lock must be fully secure and needs some requirements.

What you should also consider:

We know you wish only the best for your animal! Therefore, it is important, for example, not to feed the animal too much prior to the flight, as it is a new and unfamiliar situation for the animal and the air pressure and the climb may upset the animal’s stomach and cause nausea. We also have other tips which can help ensure the best preparation for the animal’s journey. However, one thing must always be observed - the crate must be properly labeled - there must be a “Live Animal” sticker on it with the marking (top/bottom) as well.


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There are quite a few things to consider when transporting animals. We are happy to speak to you personally about all the possibilities. We always offer a large selection of high quality crates which come in various sizes. These are ready for use - from a chihuahua to a great Dane. Upon request, we will manufacture a custom-made crate, which will, of course, meet the IATA requirements. The crates are comfortable, stable, safe, hygienic and have already proven themselves countless times in airplane transport.

Have a look - you will find us at Gate 26 of Frankfurt Airport.

We are more than happy to bring the right crate for your animal to the departure terminal or you can just give us a call - our staff will be glad to help!

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Any further questions?

To the FAQ Contact

Get in touch!