We work exclusively on the basis of the German Logistics Terms of Service (ADSp.)
Seat of the enterprise and place of jurisdiction is Frankfurt am Main.
Pet-Air GmbH is not responsible for the following irregularities when transporting your pet:
- Flight cancellations by the airline due to technical problems, strike or weather.
- Airline embargoes due to the political situation (war, terrorist attack etc.)
- Missing or incorrectly issued entry documents and certificates as well as missing "OK to Forward" by the recipient.
- Pet-Air GmbH may refuse carriage or forwarding if the transport box is too small, the required health documents are missing or the fare has not been paid.
- Missing a flight due to inconsistencies in loading, or dirty and damaged cages, as well as unloading of animals due to dangerous goods.
- The flight times published in timetables may change between the date of publication and the date of booking or travel.