Our Terms of Service and Business

We work exclusively on the basis of the German Logistics Terms of Service (ADSp.)

Latest version

Seat of the enterprise and place of jurisdiction is Frankfurt am Main.

Pet-Air GmbH is not responsible for the following irregularities when transporting your pet:

  • Flight cancellations by the airline due to technical problems, strike or weather.
  • Airline embargoes due to the political situation (war, terrorist attack etc.)
  • Missing or incorrectly issued entry documents and certificates as well as missing "OK to Forward" by the recipient.
  • Pet-Air GmbH may refuse carriage or forwarding if the transport box is too small, the required health documents are missing or the fare has not been paid.
  • Missing a flight due to inconsistencies in loading, or dirty and damaged cages, as well as unloading of animals due to dangerous goods.
  • The flight times published in timetables may change between the date of publication and the date of booking or travel.